“The (missing) cord was not found in the (delivery) trailer, as Eli did check. You can send a replacement at your earliest convenience, as we are anxious to see what the interior of the hutch looks like lit. (Missing cord has been delivered.)
“The delivery was otherwise flawless and prompt. Eli and his assistant William were very courteous, efficient, and handled the hutch with care.
“We are very satisfied with the excellent customer service that you provided and all those involved with the process from beginning to end.
“The workshop also did an excellent job and the fine craftsmanship exceeded our expectations.
“Have a great weekend,
Janise from California”